Policies
Huron County Dog Grooming’s priority is to ensure the health and safety of every pet that enters our establishment. We strive to provide only positive experiences during the grooming process, and as such, refuse to cause undue stress, pain or discomfort to an animal to appease factors of vanity.
Huron County Dog Grooming reserves the right to refuse or discontinue service at any time, for any reason, and only provide treatment we deem humane and in the best interest of every animal.
We assure that, as an educated professional in the animal care industry, we take every precaution possible to ensure a safe, incident-free, and stress-free grooming process. Huron County Dog Grooming imposes strict policies and procedures for disinfection protocols, animal handling techniques, continuing education, equipment function/maintenance, client communication, behaviour modification and routine grooming interval schedules, as deemed necessary. These are put in place to protect the health, safety and well-being of every animal in our care.
Although precautions are taken, there are various medical, behavioural, and physical situations that can arise. Grooming can expose hidden or undiagnosed medical conditions and aggravate past conditions, creating a requirement for veterinary treatment or intervention.
A matted pet, pet with behavioural issues, or a senior pet requiring extra care for physical support, may become traumatized and even injured during grooming. Even with the greatest of care, problems such as, but not limit to clipper burn, cuts, abrasions, stress, epidermal reactions, bleeding, hematomas, ocular abrasions, and corneal ulcers may occur due to sharp equipment being used on a moving or uncooperative pet. Huron County Dog Grooming is not finacially responsible for any issues that may arise during or after the grooming service because of these conditions.
Huron County Dog Grooming is not responsible and for injuries and/or pre-existing conditions that could result, or get worsened, because of grooming.
In an unlikely event, if your pet requires medical intervention, Huron County Dog Grooming will contact you immediately and seek veterinary care for your pet. Owners are responsible to disclose any pre-existing conditions and are liable for any veterinary costs.
More information can be provided at request.
** Once a pet enters salon, above and below policies will be enforced. **
Please see below for our general policies:
Vaccinations
- Proof of rabies vaccines must be presented at first appointment. Once in our system we only need to see proof when vaccines are updated. Rabies titer also accepted. (Rabies vaccine required after 5 months of age)
- Other vaccines not mandatory for service, but highly recommended for the health and safety of your pet
Fleas
- If fleas are found, and pet is not on a proper flea/tick prevention program, a $15 charge will be applied for use of a specialized flea shampoo. The groom time will also be minimized and some services may not be prefromed to avoid the spread of fleas to other pets coming. I ask that you put your dog on a vet prescribed flea program during the warm months.
- If fleas are found on your pet on more than one occasion and treatment has not been applied, your pet will no longer be accepted to the salon.
Coat condition / matting
- Huron County Dog Grooming reserves the right to turn away any service for reasons due to health, temperament or coat condition
- Dogs with matted coats will be shaved to remove matts, as I do not believe in putting a dog through unnecessary distress for the sake of leaving a long coat. Severe matting cases may be turned away and recommended to a veterinarian.
- Service will be refused if client does not adhere to professional advice
appointment booking
- Appointments can be made on website, by email, or by phone.
- Phone messages regarding appointment booking may not be returned on weekends or until next business day. For quicker response please email or use booking service on website
- Multiple dogs from a family can be done in the same appointment slot. A kennel may be used to keep one dog comfortable and safe while their brother/sister is being groomed. Please notify me when booking if you require this.
- Appointments made by booking service are subject to change. You will be notified as soon as possible
drop off & pick-up
- Please call the business number when you arrive for appointment or to pick up
- For the safety of pets in my care the front door will be locked
early & late arrivals
- Please show up on time to appointments. If you come early, I may not be able to do a check in right away, as I do appointments one dog at a time and avoid the use of kennels as much as possible.
- Coming more than 20 minutes late for your appointment will be considered a “no show” and could result in cancelation.
- Late appointments, No shows or appointment cancelations made with less then 24 hours notice, are subject to a “Cancelation Fee” of $20. The fee will be added to the next grooming appointment or can be paid ahead of time.
- Arriving late for pick up may affect other appointments coming in and could result in delay of schedule for the day. Extra charges may apply. Please arrive at discussed pick-up time, or call salon beforehand to inform of trouble with pick-up
walk-ins
- No walk-ins. I book by appointment only. Since I run on a 1:1 schedule, appointment’s need to be scheduled accordingly
behavior
- Safety for a pet’s well-being is Huron County Dog Grooming’s number one priority. Dogs who are aggressive due to fear or personality may be turned away at check-in. Groom may also be stopped because of concerns for the groomer or pet’s safety. If this happens, pet parent will be notified immediately, and recommendations will be made.
- Pets may be turned away due to physical limitaions of groomer
payment
- Payment is due upon pick-up unless otherwise discussed.
- Grooming fees will be discussed and agreed on at check-in
Pricing
- Prices may be changed at any time upon business owner’s discretion.
- Quoted prices will be honored for the booked appointments
- All quotes are valid for 30 days
- If the base price on the website does not reflect the quoted base price, the price on the website will be honored
- Additional fees may apply based on pet assessment
respect
- Abuse of any sort will not be tolerated and client relationship will be terminated